The owner of the online store natureslines.ee (hereinafter referred to as the online store) is NL Company OÜ (14836417 ), registrated at Tallinn, Soo 28-19, 10414.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
Product information is provided immediately adjacent to the product in the online store.
Order Processing
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
All orders received are subject to acceptance by NL Company OÜ. We reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
Payment Methods
We accept Visa and MasterCard credit and debit cards, as well as PayPal and Apple Pay. We do not store your credit or debit card details.
Delivery Dates
You will be able to select the date for delivery of your order and we will make every effort to satisfy your selection, but this cannot be guaranteed. The rate is 6 € for Tallinn. The rate of delivery outside Tallinn is calculated individually. The shipping cost is displayed when the purchaser places the order.
Personal Messages
You must agree that any messages posted by you on your card or sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable. You are entirely responsible for any text or other material which you post or send.
Changes to your order
Should you wish to amend your order, please contact us via email contact@natureslines.ee and we will do our best to make the changes for you.
Flower Availability and Substitution
All products are subject to availability, and acceptance of your orders. We reserve the right to change all or some of the contents or packaging with an item of equal or greater value without notice. Flowers may be delivered in bud to ensure longer life. Some flower bouquet contents may be harmful if eaten and/or a skin irritant. Please call our customer helpline at the number given above if you wish to enquire about the safety of contents before ordering. If we are unable for any reason to make up a satisfactory replacement, we will make a full refund of the price of you order as above.
Delivery
We do our best to ensure that deliveries are made within your nominated delivery day, however it is your responsibility to ensure that an appropriate person is available at the delivery address during the delivery period. A signature may be asked for on delivery. If there is no one is at the address when the delivery is attempted the goods will be retained by us unless you have provided us with specific details of a nominated place to leave the goods. Should redelivery be required, it will be made at your cost.
Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery date. In any event our liability will be limited to the price of goods not delivered and the cost of delivery.
Should you instruct us to leave a delivery unattended at any address, you agree we disclaim all liability which may arise for reasons of the delivery being left unattended for a period of time. This includes but is not limited to theft, contamination or temperature change.
In the event that the goods delivered to you are incomplete or incorrect, you must notify us straight away and within one day. You will not be charged for any incomplete or incorrect goods. In any event our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
Your cancellation rights
You may cancel an order by giving us not less than 48 hours notice prior to the requested delivery date (orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day). In such circumstances a full refund will be provided. If less than 48 hours notice is given, a refund will only be provided if at the time of cancellation, the preparation of your order has not begun.
If the recipient of the flowers refuses to receive the flowers for no reason, the invoice must be paid in full.
Refunds
We aim please our customers by delivering fresh flowers, in great condition, on time. Flower orders may be sent out in bud form meaning they will last longer with the recipient. While flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on occasion and for reasons beyond our control they may be damaged in transit. If you receive flowers that do not seem fresh or are damaged, contact us immediately via contact@natureslines.ee.
If the flowers you receive do not meet our high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that in order to be eligible for a refund or a replacement, you will need to email us a photo of the spoiled flowers within 24 hours of receipt. If we offer you a refund, we will refund you the full amount within 3 working days. This is without prejudice to your statutory rights in respect of damaged, defective or incorrectly supplied goods.
While we take all appropriate steps to make sure our flowers are delivered correctly, sometimes mistakes occur. If we fail to deliver your order (i.e. if your flowers have not arrived within 3 days of their intended delivery date) we will either send you a free replacement on our next available delivery date, or we will refund you the full price of your order within 3 days.
Returns
Due to the perishable nature of flowers, we are unable to accept returns. It complies with the conditions provided for in subsection 54(4) in the Law of Obligations Act.
Offers and Promotions
From time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for orders given before the offer introduction date or after the offer end date. Special offers are dependent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice In the event that a customer has made an order and the price of the ordered product subsequently falls or is discounted owing to a special offer, the price of the product at the time of order shall prevail.
Gift Cards
NL Company OÜ Gift Cards may only be redeemed toward the purchase of specified NL Company OÜ products. Important: Gift Cards expire one year from the date of issue. NL Company OÜ cannot be held responsible if any Gift Card is lost, stolen, destroyed or used without permission.
Force Majeure
Neither NL Company OÜ, nor any courier service that we may use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In such circumstances, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
Our Liability
Save as provided in these Terms and Conditions, whilst NL Company OÜ does its utmost to ensure that the NL Company OÜ service is constant and error-free, NL Company OÜ accepts no responsibility for any interruption of it service(s) and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of NL Company OÜ service impossible or impractical.
NL Company OÜ will not be responsible for (i) losses that were not caused by any breach on its part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses.
NL Company OÜ will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond its reasonable control. NL Company OÜ reserve the right to suspend, restrict or terminate access to the NL Company OÜ website and/or its services for any reason at any time.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser.
The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling .
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.
General
NL Company OÜ reserve the right to amend these Terms and Conditions without notice. Changes will be posted on the NL Company OÜ website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access our service(s). A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions.
In the event of a conflict between any other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
Product information is provided immediately adjacent to the product in the online store.
Order Processing
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
All orders received are subject to acceptance by NL Company OÜ. We reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
Payment Methods
We accept Visa and MasterCard credit and debit cards, as well as PayPal and Apple Pay. We do not store your credit or debit card details.
Delivery Dates
You will be able to select the date for delivery of your order and we will make every effort to satisfy your selection, but this cannot be guaranteed. The rate is 6 € for Tallinn. The rate of delivery outside Tallinn is calculated individually. The shipping cost is displayed when the purchaser places the order.
Personal Messages
You must agree that any messages posted by you on your card or sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable. You are entirely responsible for any text or other material which you post or send.
Changes to your order
Should you wish to amend your order, please contact us via email contact@natureslines.ee and we will do our best to make the changes for you.
Flower Availability and Substitution
All products are subject to availability, and acceptance of your orders. We reserve the right to change all or some of the contents or packaging with an item of equal or greater value without notice. Flowers may be delivered in bud to ensure longer life. Some flower bouquet contents may be harmful if eaten and/or a skin irritant. Please call our customer helpline at the number given above if you wish to enquire about the safety of contents before ordering. If we are unable for any reason to make up a satisfactory replacement, we will make a full refund of the price of you order as above.
Delivery
We do our best to ensure that deliveries are made within your nominated delivery day, however it is your responsibility to ensure that an appropriate person is available at the delivery address during the delivery period. A signature may be asked for on delivery. If there is no one is at the address when the delivery is attempted the goods will be retained by us unless you have provided us with specific details of a nominated place to leave the goods. Should redelivery be required, it will be made at your cost.
Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery date. In any event our liability will be limited to the price of goods not delivered and the cost of delivery.
Should you instruct us to leave a delivery unattended at any address, you agree we disclaim all liability which may arise for reasons of the delivery being left unattended for a period of time. This includes but is not limited to theft, contamination or temperature change.
In the event that the goods delivered to you are incomplete or incorrect, you must notify us straight away and within one day. You will not be charged for any incomplete or incorrect goods. In any event our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
Your cancellation rights
You may cancel an order by giving us not less than 48 hours notice prior to the requested delivery date (orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day). In such circumstances a full refund will be provided. If less than 48 hours notice is given, a refund will only be provided if at the time of cancellation, the preparation of your order has not begun.
If the recipient of the flowers refuses to receive the flowers for no reason, the invoice must be paid in full.
Refunds
We aim please our customers by delivering fresh flowers, in great condition, on time. Flower orders may be sent out in bud form meaning they will last longer with the recipient. While flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on occasion and for reasons beyond our control they may be damaged in transit. If you receive flowers that do not seem fresh or are damaged, contact us immediately via contact@natureslines.ee.
If the flowers you receive do not meet our high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that in order to be eligible for a refund or a replacement, you will need to email us a photo of the spoiled flowers within 24 hours of receipt. If we offer you a refund, we will refund you the full amount within 3 working days. This is without prejudice to your statutory rights in respect of damaged, defective or incorrectly supplied goods.
While we take all appropriate steps to make sure our flowers are delivered correctly, sometimes mistakes occur. If we fail to deliver your order (i.e. if your flowers have not arrived within 3 days of their intended delivery date) we will either send you a free replacement on our next available delivery date, or we will refund you the full price of your order within 3 days.
Returns
Due to the perishable nature of flowers, we are unable to accept returns. It complies with the conditions provided for in subsection 54(4) in the Law of Obligations Act.
Offers and Promotions
From time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for orders given before the offer introduction date or after the offer end date. Special offers are dependent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice In the event that a customer has made an order and the price of the ordered product subsequently falls or is discounted owing to a special offer, the price of the product at the time of order shall prevail.
Gift Cards
NL Company OÜ Gift Cards may only be redeemed toward the purchase of specified NL Company OÜ products. Important: Gift Cards expire one year from the date of issue. NL Company OÜ cannot be held responsible if any Gift Card is lost, stolen, destroyed or used without permission.
Force Majeure
Neither NL Company OÜ, nor any courier service that we may use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In such circumstances, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
Our Liability
Save as provided in these Terms and Conditions, whilst NL Company OÜ does its utmost to ensure that the NL Company OÜ service is constant and error-free, NL Company OÜ accepts no responsibility for any interruption of it service(s) and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of NL Company OÜ service impossible or impractical.
NL Company OÜ will not be responsible for (i) losses that were not caused by any breach on its part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses.
NL Company OÜ will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond its reasonable control. NL Company OÜ reserve the right to suspend, restrict or terminate access to the NL Company OÜ website and/or its services for any reason at any time.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser.
The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling .
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.
General
NL Company OÜ reserve the right to amend these Terms and Conditions without notice. Changes will be posted on the NL Company OÜ website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access our service(s). A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions.
In the event of a conflict between any other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
